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FAQ

FREQUENTLY ASKED QUESTIONS

My shredded memory foam pillow arrived flat and does not look like the picture. How do I fluff the pillow and make it expand?

We compress the memory foam to make each pillow smaller for shipping purposes. When your pillow arrives, simply place the pillow in the dryer on low heat for 15-20 minutes. This will help expand the memory foam and fluff your pillow. You are now ready to start using your new pillow!

My new bamboo shredded memory foam pillow came with a removable hypoallergenic pillow case. Do I  use this pillow case, or also put a pillow case over the hypoallergenic pillow case?]

Either way! Since the pillow case is removable, it can be used as a normal pillow case and is easily removable for washing. You can also place a pillow case over the hypoallergenic pillow case if you would like.

I just placed an order. How long will it take for me to receive my pillow?

Thank you for your order! We are currently processing your order and will ship your order as soon as we can! You will receive an email with tracking information once your order has shipped.
If you selected ground shipping, your order may take up to 3-5 business days to be delivered to your door. If you selected expedited shipping your order will arrive in 2-3 days. These shipping times do not apply to items that are currently on backorder.
Please email us at support@theoriginalbamboopillows.com for questions about backordered items.

I am not happy with my pillow. How do I return my order for a refund?

We are very sorry the pillow is not working out for you! Please let us know if there is anything we can do to help. If you ordered from our website within the last 60 days and want to return your order, please email us at support@theoriginalbamboopillows.com for instructions on returning your order for a refund.   Please be sure to reference your 4 digit order number in your email.

Please DO NOT send your order back to the return address on the box the pillow arrived in. This is not the correct return address and we cannot guarantee you will receive credit if your order is sent back to this address.